Question 1

How do I book an appointment for myself?

Accepted Answer

You are welcome to book an appointment via the website: www.DrSurridge.gi (www.DrSurridge.gi)

Selecting to book an appointment in the client portal will give you direct access to the clinic diary and you can see the availability for therapy sessions.

If you only want to see the availability in the diary, it is not necessary to register or log-in to the client portal.

If you want to book an appointment, you will then need to register by entering your email address and creating a password.

You will need to log in with these details each time you use the client portal to see your appointments list, access your invoices and receipts, book an appointment, make a payment etc.

Question 2

Help! I forgot my password!

Accepted Answer

You first need to access the client portal. You can do this by clicking on the “BOOK NOW” tab on the website. 
In the client portal, you will see a “Log in” button in the top right corner of the screen. Clicking it will raise the pop-up window. 
 
You can now “Click here to reset your password”.

Question 3

Important points about the booking procedure

Accepted Answer

Please follow the instructions on the booking page regarding booking in the name of the person who is accessing the service. 
 
Twenty four hours after registering on the client portal, you will receive an email with a link to an onboarding form. This is the form on which you provide more of your details. 
This form also asks for your consent to treatment, along with your consent for Dr Surridge to hold information that you share with her during the course of therapy. 
  
At the bottom of that onboarding form, there is a drop-box for you to place any information that you would like to have attached to your Electronic Patient Record (EPR) – including any notes from previous therapy or reports.  
 
The drop-box is a direct link to your Electronic Patient Record (EPR), and so this offers a more secure option than sending your health data in an email. 
 
You will receive automated emails that deliver:  
 • confirmation of registration 
 • confirmation of booking
 • onboarding form
 • invoices
 • receipts
 • appointment reminders
 • payment reminders

Question 4

Why do I need to create a client profile?

Accepted Answer

• Each individual needs to have their own client profile.
 • The profile is a folder that holds your personal details.
 • The profile links to your personal Electronic Patient Record (EPR).
 • Your EPR is your health information that is stored on a secure database.

Dr Karen Surridge

Clinical Psychologist Gibraltar

ClinPsyD | BSc(Hons) | PGCert | NNEB | CPsychol