Booking Terms & Cancellation Policy
Effective Date: 30th March 2025
This Booking Policy outlines the terms and conditions for scheduling, rescheduling, and cancelling appointments with Dr Karen Surridge ("we," "us," "our"). By booking an appointment, you agree to abide by these terms. This policy ensures clarity and fairness for all clients while maintaining the smooth operation of the practice.
1. Booking Terms
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Appointments can be booked through our website, email, or in person.
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All sessions must be paid for in advance or, in exceptional circumstances, as agreed.
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Clients are responsible for ensuring they attend sessions on time.
2. Cancellation Policy
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A 24-hour cancellation policy applies. If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance.
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Cancellations made with less than 24 hours' notice will be subject to a cancellation fee of the full value of the appointment.
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Missed appointments without prior notice of more that 24 hours will also incur charges of the full value of the appointment.
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In cases of emergencies or unavoidable circumstances, exceptions to the cancellation policy may be made at our discretion.